Deal: MacDonald-Miller — Service Ops AI Pilot
Summary
$25K pilot targeting Rory Olson (new CEO, 16mo in seat, 21-yr MM veteran promoted internally) for Service Ops AI.
Why this deal is real
MM has a new CEO (Olson, Dec 2024), new external CFO (Geismann, Mar 2024), and new Pres Building Services (Eshpeter, Feb 2025). Three C-suite changes in 18 months = open tech-stack window. Service-ops is Eshpeter's direct scope.
Pilot scope (draft)
Next step
Olson first-touch; position as peer-conversation (CEO→CEO framing through Ajay's track record).
Risks
New CFO (Geismann) is external hire — may want to bring in his own vendor bench before buying.